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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bobby Carter

January 11, 2024

5  out of  5 rating by Bobby Carter
"You was a great help. And did a great job. Ty for being very helpful."
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Haley Weidner

January 10, 2024

5  out of  5 rating by Haley Weidner
"Vicky was so wonderful in helping my husband and I switch over to State Farm! It was an easy, stress free process, AND she helped us save THOUSANDS of dollars a year in automobile and home insurance costs!!!!!"
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Fernando García

December 28, 2023

5  out of  5 rating by Fernando García
"Excelente servicio y muy amables, tratan al cliente como si fueran familia y ofrecen opciones para construir la poliza a tus necesidades la recomiendo muy ampliamente a todos.🙂"
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Sherry Sandrock

December 6, 2023

5  out of  5 rating by Sherry Sandrock
"Awesome service and prices. Vicky is very helpful!"
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Tom Full

November 30, 2023

5  out of  5 rating by Tom Full
"Great service and awesome prices! Vicky is very helpful!"
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Mario Montes

November 29, 2023

5  out of  5 rating by Mario Montes
"Muy bien servicio a cliente. Vicky siempre es muy amable!"
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Matt baker

November 22, 2023

5  out of  5 rating by Matt baker
"Great customer service with friendly staff. Would highly recommend Shay Brown State Farm."
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Chris Tabor

November 22, 2023

5  out of  5 rating by Chris Tabor
"I’ve been a State Farm customer for several years now and couldn’t be more pleased of my experience with them. They have great prices and very professional employees. Stacey has been extremely helpful with every question and change in policies I’ve sent her way. Thank you"
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Edward Hoyle

November 22, 2023

5  out of  5 rating by Edward Hoyle
"My wife and I have been customers of State Farm for years. We think the staff is great, but in particular we appreciate Stacey! She is the best! She takes care of everything we need and is always very helpful and kind."
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Martin M.E.I. Group

November 22, 2023

5  out of  5 rating by Martin M.E.I. Group
"Stacy is always helpful for our company!"
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Ardyce Edeus

November 2, 2023

5  out of  5 rating by Ardyce Edeus
"WHEN I CALL MY STATE FARM MY CALLS ARE ANSWERED IMMEDIATELY . IF I HAVE QUESTIONS OR I NEED HELP I ALWAYS GET THE ANSWER I NEEDED.. I RECOMMEND SHAY BROWN STATE FARM OF ROCK FALLS.."
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Chuck Koehler

October 26, 2023

5  out of  5 rating by Chuck Koehler
"Vickys very helpful! She helped me save a lot of money!"
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Theresa Hooper-Campos

October 26, 2023

5  out of  5 rating by Theresa Hooper-Campos
"Shay and every employee at this agency have really helped me in my switching over from a different insurance company. I would highly recommend them. Plus, they have a bilingual (English/Spanish) agency person, so they are trying to meet the needs of more in our community. I really honor that."
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Di Gritzalis

October 25, 2023

5  out of  5 rating by Di Gritzalis
"Mr. Shay,and his staff are efficient. I spoke with Vicky, she took care of my situation immediately. I had an agent in the past who was extremely rude, never called back in almost 15 yrs. The moment I called Mr Shay’s office, which I have had now for awhile , has taken care of everything! He is up to date on everything!"
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Judith Irvin

October 23, 2023

5  out of  5 rating by Judith Irvin
"Awesome service!"
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Haley Grell

October 20, 2023

5  out of  5 rating by Haley Grell
"Everyone at Shay Brown is great! Specifically Emmi is amazing! I email her whenever I need something or have a question and she is always so quick to respond and always so helpful! She has made all of my insurance needs so easy! Thank you!!"
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Skye Allison

October 10, 2023

4  out of  5 rating by Skye Allison
"Some very helpful people here that actually care!"
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Edgar Rodriguez

October 2, 2023

5  out of  5 rating by Edgar Rodriguez
"Vicky was very professional and helpful explaining my insurance policies. Vicky was also helpful as she spoke Spanish."
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emily arrezola

September 12, 2023

5  out of  5 rating by emily arrezola
"Great prices great advise and great service!"
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Roxane Wancket

September 12, 2023

4  out of  5 rating by Roxane Wancket
"Emmi was awesome with helping me decide what kind of Insurance I need for my car. And then on the steps of placing a claim after a run in with a coyote in the fog. Thanks Emmi for everything."
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jim williams

September 5, 2023

5  out of  5 rating by jim williams
"Vickie, was outstanding with our quote and paperwork. Very knowledgeable and efficient."
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matt hudgin

September 5, 2023

5  out of  5 rating by matt hudgin
"Great customer service and a great experience every time I stop in!"
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Ashly

August 30, 2023

5  out of  5 rating by Ashly
"Customer focused, engaged and transparent. Office staff was welcoming and kind. A great experience overall 20/10!"
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Sarah Hughes

August 21, 2023

5  out of  5 rating by Sarah Hughes
"Shay is a great agent and the staff is wonderful. I worked specifically with Emmi and she managed an easy switch between my insurance carriers. I do recommend 100%!"
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Dan and Brenda Fiorini

August 11, 2023

5  out of  5 rating by Dan and Brenda Fiorini
"Emmi and Shay were very helpful and friendly. Their quotes came in much lower, so we are switching to State Farm."